Build & dispatch
Please allow approximately 1–3 weeks for a usual UK order to be built and dispatched.
Complex, heavily customised or themed orders, and orders placed during busy or peak periods, may take up to 12 weeks from order acceptance.
Delivery information
Arcade machine delivery across the UK & EU
Every Arcade Geeks machine is custom-built to order, thoroughly tested and carefully prepared for safe dispatch.
1–3 weeks UK build & dispatch
Tracked delivery UK & EU
Built to order in Worcestershire
Mainland only
UK delivery
Standard machines
Most standard-size arcade machines are sent using a tracked DPD Next Day service once they are ready for dispatch.
Larger machines
Larger units, including Elite and WallCade machines, may be delivered by our in-house team or using pallet freight.
Plan ahead
Delivery access
- Arcade machines are delivered to the front door only.
- Elite machines delivered by pallet are kerbside only. Where we separately confirm an in-house delivery service, the agreed delivery arrangements will apply. Please arrange suitable assistance to move the machine safely indoors.
- Drivers and couriers are not authorised to carry machines into a property or up stairs.
- Movement, handling, positioning or installation beyond the delivery point is carried out at the customer’s own risk.
Important on arrival
Inspect your delivery
Visible damage? Refuse the delivery.
Please inspect both the packaging and machine when it arrives. If the packaging or goods show visible damage, refuse the delivery so it can be returned for assessment and replacement. Accepting delivery without noting visible damage may affect our ability to investigate a courier-related claim.
Report visible transit damage within 48 hours
Please report visible transit damage within 48 hours of delivery. This notification period protects the evidence needed for a courier claim and does not create or extend any separate return right.
Include clear photographs of:
- the external packaging and shipping labels;
- all internal packaging; and
- the machine and reported damage.
Keep all packaging
Retain all original packaging until the matter has been fully reviewed and resolved.
Late reporting, inadequate photographs or discarded packaging may affect our ability to investigate the issue and recover losses from the courier, which may affect the resolution available.
After dispatch
Missed or rearranged deliveries
If delivery is missed, rearranged, redirected, delayed or otherwise altered at the customer’s request after dispatch, this may affect our ability to accept responsibility for resulting transit-related damage, deterioration or delay.
Tracked international service
EU delivery
Timescale & acceptance
Please allow approximately 2–3 weeks for EU orders. Once dispatched, orders are sent using a tracked DPD International service.
Please ensure someone is present to accept the delivery, inspect the goods on arrival and report visible transit damage within 48 hours with photographs. Retain all original packaging.
Customs & import charges
EU customers are responsible for any applicable:
- import duties;
- VAT or local taxes; and
- customs handling or clearance fees.
We must declare the correct value and description of all goods. Orders cannot be under-declared or marked as gifts.
Rest of world
We currently deliver within the UK and EU only. We do not ship to other international destinations.
Delivery address
Orders can only be delivered to the delivery address supplied at the point of purchase. The customer is responsible for checking that the delivery address is complete and accurate before submitting the order. We cannot change the delivery address after the order has been placed.
Delivery timelines
Timescales are estimates rather than guaranteed dates. Courier delays, customs, failed delivery attempts, customer-requested changes and other circumstances beyond our reasonable control may affect delivery.
Progress updates are available on reasonable request. The absence of a separate update does not shorten the applicable agreed turnaround period.
Your statutory rights remain unaffected.
Need help?
Check access before you order
If you are unsure whether a machine will fit through your access route, contact us before ordering and we will help you check.