Payments, made clear
Klarna Pay in 3 FAQs
Thinking about spreading the cost of your arcade machine? Get clear answers about Klarna Pay in 3, payment dates and help with your order. Available on eligible purchases when offered at checkout, subject to approval.
Explore the FAQs ↓Three payments. One clear plan.
Choose Pay in 3
If offered at checkout, select Klarna and review the agreement before confirming.
Check your first payment
Klarna’s standard schedule starts when your order ships. Your confirmed plan shows the exact date.
Keep track of the next two
The remaining instalments follow at 30-day intervals. Check your payment plan in Klarna.
Your Klarna questions, answered
Choose a question below to read the answer. Your payment agreement and the schedule shown by Klarna take priority.
Getting started
What is Klarna Pay in 3?
Klarna is a payment provider. Pay in 3 divides an eligible purchase into three interest-free instalments. It is a credit agreement, not a discount on your machine.
Who can use Pay in 3?
Applicants must be at least 18, live in the UK, have a valid payment method and be able to receive text verification codes. Klarna decides eligibility for each purchase; approval is not guaranteed.
What details should I have ready?
Use accurate contact and billing details at checkout, and a payment method you are authorised to use. Keep access to the email address and mobile number linked to your Klarna account.
Why can’t I see Klarna, or why was I declined?
Only the methods offered for your order at checkout can be selected. Klarna makes its own approval decision. Arcade Geeks cannot override it; choose another available method or ask Klarna for help.
Will there be a credit check?
Klarna says its Pay in 3 eligibility check is a soft credit check. This check does not affect your credit score. That is different from repayment behaviour: paying late can affect access to credit. Read Klarna’s guidance.
Managing your payments
When will my payments be taken?
Check the dates in your confirmed Klarna plan, especially for a custom-built machine. The standard Pay in 3 schedule begins at shipment, followed by two payments at 30-day intervals.
Are there interest or late-payment charges?
Pay in 3 is interest-free. Late fees can apply if payments are missed. Read the agreement and make sure the repayment dates work for you before choosing this method.
Where can I see my balance or pay early?
Use your Klarna account to check your plan and the payment options available for your order. For early repayment, payment-method changes or account-access help, contact Klarna directly.
What if a payment fails or I’m struggling to pay?
Contact Klarna promptly rather than ignoring a reminder. Check your plan and payment method. Klarna, not Arcade Geeks, handles repayment arrangements and can explain any options available.
I haven’t received an email or payment confirmation. What should I do?
Check your junk folder and the email address used at checkout. Your order confirmation comes from Arcade Geeks; payment information comes from Klarna. If something is missing, contact the relevant team. Never email full card details or verification codes.
Your order, returns and refunds
Can I cancel or return an order paid with Klarna?
Contact Arcade Geeks first so we can review your order and explain the applicable process. Paying with Klarna does not change your statutory rights. Read our returns policy and terms and conditions, including information relevant to custom orders.
What if I’m still receiving payment reminders after a return?
Contact us to check the return or cancellation status, and contact Klarna about your payment plan. Do not assume a reminder has been cancelled until Klarna confirms the updated position.
My machine hasn’t arrived. Who should I contact?
Contact Arcade Geeks with your order number so we can check the build or delivery status. If you have a payment concern while we investigate, also contact Klarna for guidance on your agreement.
When and how will a refund reach me?
Once a refund is agreed and processed, Klarna manages the adjustment to your payment plan and any repayment to you. Timing depends on processing and your payment provider. Check with us about the order refund and with Klarna about the payment status.
Who can help with another question?
Ask Arcade Geeks about machines, customisation, build progress and delivery. Ask Klarna about approval, payment dates, account security, repayments and charges. The support links below take you to the right team.
Order question or payment question?
The Geeks can help with your machine, build and delivery. Klarna can help with payment dates, account access and repayment difficulties.